Racasino Responsible Gaming — Keep Entertainment Safe and Within Limits

Responsible gaming means treating online betting and casino gaming as entertainment — not as a source of income. Playing on Racasino means enjoying yourself within a set budget, with a clear head and no financial pressure.

Winning and losing are both part of betting and gaming. The heart of responsible play is making sure that a loss doesn't affect the rest of your life — your family, your work, or your relationships. That's exactly why Racasino puts control tools in the hands of every player.

What Healthy Gaming Habits Look Like

• Decide on a maximum spend before you start playing — and stick to it.
• Never chase losses by placing more bets to try to win back what you have lost.
• Avoid playing when you are stressed, angry, or feeling low.
• Do not start playing while under the influence of alcohol or any substance.
• Think about whether the time you spend playing is affecting your family, friends, and your own well-being.
• Never bet on credit expecting a guaranteed win.

It's not always easy to recognise when gaming stops being just for fun. Read through the signs below carefully — if even one of them feels familiar, take it seriously.

• You repeatedly go over your set budget and keep telling yourself it will be the last time.
• You feel the urge to place bigger bets to recover money you've lost.
• You find yourself hiding how long you've played or how much you've spent from family or the people close to you.
• Feeling restless or irritable when not playing — unable to focus on work or studies.
• You are borrowing money to play or cutting back on essential expenses.
• You are sleeping less or skipping meals because too much time is being spent on gaming.
• You've tried to stop playing but couldn't.
• You're using betting to escape stress or loneliness.

Every Racasino member has free access to the following tools directly from their account. Use them — it's not a sign of weakness, it's a smart move.

How to Activate These Tools

Log in to the Racasino website or app, go to your profile section, and select the "Responsible Gaming" option to access all available tools. From there, you can easily set, increase, or decrease any limit. If you run into any issues, contact Support in Bengali.

Answer the questions below honestly. This is not a test — it is simply a chance to check in with yourself.

If things feel like they're getting out of control, follow the steps below. Each step is simple and confidential.

Racasino is strictly for players aged 18 and above. We take this rule seriously — protecting minors is one of our most important responsibilities.

How Age Verification Works

• Your date of birth is collected at registration, and our system verifies your age automatically.
• Age is confirmed during the KYC process through a national ID card or passport.
• If there is any doubt, Racasino reserves the right to request additional proof of age at any time.
• Any account registered with a false age will be closed immediately and the balance will not be refunded.

Often, those closest to us notice a problem before we do. If someone in your family or a close friend seems to be spending excessive time or money on online gaming or betting, there are steps you can take.

What You Can Do as a Family

• Raise your concerns calmly and without judgment — say "I am worried" rather than "you are doing something wrong."
• Where possible, try to make financial decisions together.
• When a player acknowledges a problem, offer support — and encourage them to seek professional help.
• If you're feeling overwhelmed too, please seek support — this situation can be just as hard on family members.

Racasino's support team is also available to speak with family members — we can offer guidance on how to help. Everything is handled in complete confidence.