Racasino Terms & Conditions — Clear, simple language

By opening an account and using the Racasino platform, you confirm that you fully agree to these Terms and Conditions. These terms constitute a legally binding agreement between Racasino and the user.

Racasino is an online entertainment platform operating under an international gaming licence, offering Sports Betting, casino games, and Live Casino services.

Eligibility

These terms and conditions apply to Racasino's website, mobile app, and all other digital channels. By using any part of the platform, you are considered to have agreed to abide by these terms.

• Racasino is intended for personal entertainment purposes only.
• Using your account on behalf of a third party or for commercial purposes is strictly prohibited.
• No content, logo, or brand asset belonging to Racasino may be used without prior permission.

Registration Terms

To open an account at Racasino, you must be 18 years of age or older. Providing accurate and truthful information during registration is mandatory. Racasino reserves the right to close any account opened with false information at any time.

• Only one account per person is allowed.
• Multiple accounts cannot be opened using the same phone number, email address, or payment method.
• Sharing your account login credentials with anyone else is strictly prohibited.
• Family members may open separate accounts; however, verification may be required if they share the same device or network.

KYC Verification

Racasino complies with international Anti-Money Laundering (AML) policies. KYC (Know Your Customer) verification is required before withdrawals above a certain amount. Typically, you will need to submit one of the following documents:

• Clear photos of both sides of your National ID (NID)
• Passport or Driving Licence
• Screenshot of the payment account used (bKash/Nagad)

KYC verification is typically completed within 24 hours. Once verified, you will not need to repeat the process.

Deposit Terms

You can deposit at Racasino using bKash, Nagad, Rocket, Upay, and other mobile banking methods. The minimum deposit amount is ৳200. Deposits are typically instant — in rare cases of technical issues, it may take up to 30 minutes.

Withdrawal Conditions

Withdrawals can only be made to the same payment method used for the deposit. Withdrawals to third-party accounts are not permitted — funds can only be sent to a mobile banking account registered in your own name.

• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• Your real cash balance can be withdrawn at any time.
• The maximum daily withdrawal limit is determined by your account tier.
• Racasino reserves the right to temporarily suspend withdrawals in cases of suspicious activity.

Racasino's bonus program is designed specifically for players in Bangladesh. Each bonus comes with its own terms, which are clearly communicated before you claim.

Wagering Requirements

To withdraw a bonus, you must place a specified amount in bets — this is called a wagering requirement. For example, a 10x wager means if you receive a ৳1,000 bonus, you must bet ৳10,000 before you can withdraw.

Important Bonus Rules

• While a bonus is active, another deposit bonus generally cannot be activated.
• Bonuses are automatically cancelled once they expire.
• A bonus code cannot be used more than once (unless stated otherwise).
• Racasino reserves the right to modify, suspend, or cancel any bonus at any time.
• If bonus system abuse is detected, the account may be closed.

Separate rules apply to Sports Betting and casino games at Racasino. In both cases, the core goal is to ensure transparency and fairness.

Sports Betting

• Once a bet is accepted, it generally cannot be changed or cancelled.
• If a match is abandoned or postponed, bets will be settled according to Racasino's specific policy.
• Racasino reserves the right to void any bet suspected of match-fixing or manipulation.
• Bets may also be voided if there is a technical error in the odds.
• Arbitrage betting — exploiting contradictory bets on the same event to guarantee a profit — is strictly prohibited.

Casino Games

• All casino game results are determined by an RNG (Random Number Generator).
• In the event of a technical failure mid-game, all bets will be settled according to Racasino's server records.
• If incorrect information is displayed in the game interface, the server result is final.
• In Live Casino, the dealer's decision is final — obvious errors will be reviewed.

Racasino uses industry-leading technology to keep your personal information and financial data secure. Read our Privacy Policy for full details.

• All data is protected with 256-bit SSL encryption.
• Payment information is stored in accordance with PCI DSS standards.
• Your personal information is never sold to third parties.
• Enabling two-factor authentication (2FA) is strongly recommended.
• If unusual activity is detected on your account, Racasino will automatically lock it and notify you via SMS or email.

You share responsibility for your account's security. Keep your password private, use caution on public Wi-Fi, and contact support immediately if you notice anything suspicious.

Racasino believes gaming should be enjoyable — never stressful. We are committed to ensuring responsible gaming for all our players.

Responsible Gaming Tools

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Betting Limits: Betting limits can be set for a specific time period.
• Self-Exclusion: You can temporarily suspend your own account at any time — from 24 hours up to a permanent closure.
• Cooling-Off Period: You can take a betting break for a set period of time.
• Reality Check: You will receive periodic reminders showing how long you have been playing.

Remember — gambling or betting is never a reliable source of income. If you feel you are losing control, seek help right away. Racasino's support team is always ready to assist.

Racasino reserves the right to close or suspend an account for any of the following reasons:

• Registering with false or fraudulent information.
• If multiple accounts are found to belong to the same individual.
• Attempting to abuse or manipulate the bonus system in any way.
• If there is any suspicion of money laundering or fraud.
• If evidence of being underage is found.
• Failure to submit KYC documents or submission of fraudulent documents.

Before closing an account, Racasino will generally notify you via email or SMS and explain the reason. If the closure is for a legitimate reason, your verified real cash balance will be returned — however, bonus balances will be forfeited in cases of misuse.

If you want to close your account yourself

You can request to close your account at any time. Contact support and the process will be completed within 24 hours. Please withdraw any available real cash balance before closing your account.

Racasino may update these Terms and Conditions at any time. Members will be notified of any significant changes through the following methods:

• A notification will be sent to your registered email address.
• Push notifications will be sent via the mobile app.
• A notice will be posted on the website's home page.
• For significant changes, at least 7 days' notice is generally given.

Continuing to use the platform after any changes indicates your acceptance of the updated terms. If you do not agree with any changes, you will have the option to close your account and withdraw your funds.